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BBA takes “the first step” in going digital with launch of new Client Portal

by Jennie Ward

The British Board of Agrément is looking to make the certification process as “smooth and efficient as possible” with its new Client Portal, which it says will help “deliver a slicker and quicker process” for customers.

New and existing British Board of Agrément certification clients have access to a new-launch Client Portal which the BBA says aims to drive forward the organisation’s commitment to delivering best-in-class customer service and streamlined processes.

The BBA says the new portal, which launched this week, delivers greater collaboration and a closer relationship between the organisation and its customers, improving live project information sharing and allowing clients to more easily check the status of their certificates.

It is said to be an integral part of the BBA’s on-going mission to make its service delivery more efficient, add value for clients and improve communications, a strategy spearheaded by CEO Hardy Giesler with an overall objective of delivering exceptional client experiences.

The portal, which has been undergoing extensive testing in-house and with selected external users representing different customers sizes, product sectors and certificate development stages, will be rolled-out in stages with the first delivering live project updates, full certificate details, review schedules, financial information and direct contact with the BBA’s Client Services team.

The BBA says future developments may include embedded payment gateways, project file sharing, enhanced communication opportunities, project dashboards for managing internal communications, action alerts etc.

Peter Webbon, BBA Sales and Marketing Director, has direct insight into the Agrement process having achieved a certificate in a previous role within the UK construction sector and says he understands the importance of enhanced user experience of processes and delivery tools. He believes the new portal delivers exactly what building product manufacturers have been asking for and represents a huge leap forward for BBA customer service: “The product certification process can often be a complex one and we are committed to making it as smooth and efficient as possible. Launching a dedicated BBA Client Portal is a critical next step in our drive to support our customers, work more closely with them and better understand how their businesses work, the demands they face and how we can support their product development and innovation more effectively.

“Clients have been asking for the certification process to ‘go digital’ for a while now and it’s an aspiration that we have shared with them. This is the first step in that direction and a really exciting one that we hope will deliver a slicker and quicker process for our customers with much easier access to project timelines, certification information etc,” added Peter.

Launch of the portal follows the BBA’s introduction of its new Client Engagement Team, a central point of contact for customers who are now paired with a dedicated BBA contact who oversees the entire process from contract signing to project completion and aftercare. In addition, the organisation says it has recruited additional staff for its Liverpool office and revised/improved processes, boosting its Product Assessment & Certification (PAC) capacity by more than 50%.

BBA clients can log in to the portal here.

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